terms and conditions

Updated September 2026

This document sets out the Terms and Conditions that apply to all vehicle hire agreements with the entities trading as Jina Rent a Car. References to "Cedrent Enterprises", "We", "Our" or "Us" in this document mean: (a) Cedrent Vehicle Hire (ABN 55 616 307 585); (b) Jina Rent a Car (ABN 72 682 956 109); (c) Cedrent Enterprises Pty Ltd (ABN 32 611 325 912); and (d) Cedrent Enterprises WA Pty Ltd (ABN 22 645 551 640).

References to "You" or "Your" refer to the person or entity named as the Hirer in Part A of the Rental Agreement, and any Additional or Authorised Drivers.

Please read this document in full before accepting the Vehicle. If anything is unclear, ask one of our staff before you drive away.

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Consumer Rights

Important Information

A summary of some of the more important provisions of the Rental Agreement. Capitalised terms are defined above. The full clauses below take precedence over this summary.

Drivers Licence & Identification

Drivers

At the time of rental, You must produce a physical driver's licence and be currently licensed to drive the type of Vehicle being hired. We may also request a certified English translation of an overseas licence, a boarding pass (airport locations), a passport (overseas residents), proof of home address, or proof of employment for Commercial Vehicles.

Authorised Drivers

Only Authorised Drivers 21 years or older, licensed for the Vehicle type, may drive. Learner drivers, restricted drivers and drivers with under 12 months' experience are not permitted. Drivers aged 21–24 and provisional drivers may only drive an economy, compact or intermediate sedan or SUV, or a pickup 4WD truck (FPAR or FPAX); must have held their Australian licence for 12+ months; are subject to a Young Driver Surcharge; and cannot purchase Loss or Damage Liability Reduction. Exclusions may apply for Corporate Account customers.

Charges

Payments, Fees & Charges	We accept all major credit and debit cards for rental charges and the Security Bond. A valid physical card in the Hirer's name is required — virtual cards and cash are not accepted.
Bonds	A pre-authorisation of up to $3,000 may be required on a card in the Hirer's name as security for damage liability, extensions, fines, usage, refuelling or excess kilometre charges. This is not a charge. See Schedule 2.
Late & Early Returns	The rental rate continues for Vehicles returned after the Time Due In. Early returns paid directly to Cedrent Enterprises may be entitled to a refund; rates may be recalculated from a discounted rate to the applicable daily rate. See clause 7.9.

Damage / Change of Condition

Your LDL	The amount payable in the event of loss or damage, even if You are not at fault, subject to exclusions — see clause 9.3 for the full list.
Vehicle Maintenance	You must keep the Vehicle safe, operate and maintain it per manufacturer recommendations (fluids, tyre pressure, correct fuel grade) and report any change of condition immediately.
If Another Party is at Fault	Cedrent Enterprises attempts to recover all costs where commercially viable. Amounts You have paid towards LDL or LR are refunded (less any Credit Card Fee) to the extent recovery is successful.
Vehicle Return	Inspection is carried out as soon as practicable. You are responsible for any loss or change of condition found, including where You use a key drop facility, leave keys with a third party, or leave the Vehicle outside Business Hours or elsewhere.
Report Form	You must complete a Damage or Change of Condition Report Form within seven days via the QR code or link provided. A Police Report may also be required.

Remote Breakdown & Roadside Assistance

Vehicle Repairs	Stop driving immediately and call 1300 106 666 or Roadside Assistance on 1300 648 058. Continuing to drive or arranging unauthorised repairs makes You liable for all resulting costs.
Call-Out Fee	Standard breakdowns due to mechanical fault are covered. Call-outs caused by You (lost or locked-in keys, running out of fuel, lights left on) incur a Breakdown Call-Out Fee — see Schedule 6.
Remote Assistance	Available Australia-wide. In remote areas (beyond 50 km from a branch) response times may be delayed 24–48 hours; additional towing or recovery costs may apply.

Meaning of Terms

Capitalised terms used in this Rental Agreement have the meanings set out below.

Authorised Driver/s

The person/s listed as "The Hirer" and/or "Additional Drivers" in Part A of the Agreement to Hire Rental Vehicle.

Business Hours

The hours of operation of the rental location from which the Vehicle is collected or to which it is returned, as posted on the Cedrent Enterprises website or at the rental location.

Collision, Damage or Change of Condition Report Form

A form provided to You by Cedrent Enterprises in the event of an accident or any change of condition claim involving the Vehicle, which You are required to complete in the event of any change of condition sustained during Your rental period. The form can be found by scanning the QR code on Your rental vehicle or in Your rental correspondence.

Commercial Vehicle

Any Vehicle that is a truck, mine-spec vehicle, utility vehicle or passenger van with twelve or more seats, used for transporting goods or carrying twelve or more passengers including the driver.

Credit Card Fee

The fee charged by Cedrent Enterprises when payment is made by credit or debit card using Visa, Mastercard or any other accepted card or payment method. See Schedule 6.

Extra Kms

Kilometres calculated at the end of the rental exceeding the daily allowance. Rate specified in Schedule 6.

Four Wheel Drive Vehicle

A Vehicle in which all four wheels receive power from the engine, capable of selecting high and low range driving options, which may have a fit-out suitable for mining, construction and other commercial or off-road applications. Includes classes XFAR, LFAR, PFAR, FPAR, BSTK, FFMX, FPAX, FPMR, FPMX, IPMX, LFAX, TDMR, TDMX, TFMR, TFMX, XFAX and others specified by Cedrent Enterprises from time to time.

In-Vehicle Monitoring System (IVMS)

An electronic monitoring system installed in certain Vehicles, primarily Commercial Vehicles, that may collect GPS location, vehicle speed, acceleration and braking behaviour, engine performance, idle time, off-road activity and other diagnostic or telematics information. Used for safety management, operational efficiency, compliance, fleet monitoring and incident investigation purposes.

Loss or Damage Liability (LDL)

The amount You agree to pay in case of loss or damage to the Vehicle, another vehicle, or third-party property.

Loss or Damage Liability Reduction (LR)

Where Cedrent Enterprises agrees to take the risk of damage or loss and assume payment of Your LDL in part or in full, reducing Your LDL (also known as Collision Damage Waiver). Applies if You select LR and pay the applicable fee prior to rental commencement.

Non-Permitted Area of Use

The area into which the Vehicle must not be taken. You and any Authorised Driver must not drive or take the Vehicle into a Non-Permitted Area of Use. See Section 3 for the list by state and territory.

Off-Road

Any passage that is not a gazetted road and not designed for a Two Wheel Drive vehicle, not a sealed road or Unsealed Road. Examples include rough terrain, a beach, water crossing, field or fire area.

Overhead Damage

Any damage on or above the level of the top of the windscreen of the Vehicle, including the roof, canopy and any roof-mounted accessories.

Premium Location Fee (PLF)

The fee charged by Cedrent Enterprises for a rental commencing at a specified location. Varies by location and may be included in or additional to the rental rate. See Schedule 6.

Prepaid Fuel (PPF)

Cedrent Enterprises provides the Vehicle with a full tank and You will not be required to refill on return. No credit is given for fuel left in the tank at return. Applies if You elect PPF and pay the applicable charge at the start of the Rental Period.

Probationary Driver's Fee

A fee charged to drivers holding an Australian provisional or probationary licence. See Schedule 6.

Refuelling Fee

A fee to refuel the Vehicle to full, at the rate specified in Part A of the Rental Agreement and Schedule 6.

Remote Location

A location determined by Cedrent Enterprises as an isolated community, which may have limitations on kilometres and different liability provisions.

Remote Recovery Costs

Costs that may be levied for recovery of Vehicles from remote or difficult-to-access areas. Towing fees may be levied for recovery of Vehicles more than 100 km from the Cedrent Enterprises branch.

Rental Period

The period beginning at Time Out and ending at Time In.

Single Vehicle Accident

An accident not involving a collision between the Vehicle and another vehicle.

Subsequent Loss or Damage Liability (SLDL)

The amount You agree to pay in each case of subsequent loss, damage or change of condition to the Vehicle, another vehicle or any third-party property. Your LR will not apply to any SLDL.

Time In / Time Due In / Time Out

Time In means the actual time and date You return, or are deemed to have returned, the Vehicle. Time Due In means the agreed time and date the Vehicle is to be returned. Time Out means the actual time and date You took the Vehicle out for hire.

Toll Roads / Toll Pass Waiver

Toll Roads means roads, motorways, bridges and tunnels subject to a toll. Toll Pass Waiver means the fee Cedrent Enterprises charges for unlimited use of Toll Roads without incurring toll charges.

Two Wheel Drive Vehicle

A Vehicle in which only two wheels receive power from the engine, or an all-wheel-drive vehicle that is not a 4WD capable of high/low range, designed to carry passengers on sealed roads. Limited to a 200 km radius when rented from a Western Australian branch.

Undercarriage Damage

Damage to the drivetrain, chassis, steering, suspension, brakes, exhaust, floor pan or fuel systems caused by contact between the underside of the Vehicle and any part of the roadway, object or obstruction (including kerbs, gutters, speed or road humps, barriers and wheel stops), whether or not other parts of the Vehicle are damaged at the same time.

Unreported Damage

Any damage or change of condition to the Vehicle for which You have not duly completed a Pre Rental, Windscreen, Tyre or Collision Damage Report Form.

Unsealed Road

A man-made gazetted passage designed for Two Wheel Drive vehicles that does not have a hard sealed surface (tar, bitumen, asphalt or concrete). A gravel road is an Unsealed Road, as is a narrow road where any wheel must leave the sealed surface to pass another vehicle.

Vehicle

The Vehicle described on the Rental Agreement, including all parts, components, keys, contents, accessories, tools, equipment and any replacement Vehicle.

Vehicle Inspection Report

The report detailing existing ("Check Out") and new ("Check In") damage to the Vehicle.

Vehicle Relocation Charge

A charge for returning the Vehicle to a location other than where it was collected. See Schedule 6.

WINT

Windscreen damage and/or Tyre damage cover. May be purchased separately or included in Your rental rate. Covers damage to windscreen, side or rear glass, or tyres during the rental period. Does not cover roadside assistance call-out fees or towing charges.

Young Driver Fee

A fee charged to drivers aged 21 to 24 inclusive. See Schedule 6.

Who May Drive the Vehicle

2.1

At the time of rental, You must produce a valid driver's licence and be currently licensed to drive the type of Vehicle being hired. Cedrent Enterprises may request further information to assess eligibility and risk of damage, including: a certified English translation of an overseas licence; a boarding pass (airport locations); a passport (overseas residents); proof of home address; and proof of employment if renting a Commercial Vehicle.

2.2

Only Authorised Drivers aged 21 years or older, and currently licensed to drive the type of Vehicle being hired, may drive the Vehicle. Learner drivers, restricted drivers and drivers with less than 12 months' experience as a licensed driver are not permitted to drive the Vehicle.

2.3

Drivers aged 21 to 24 years (inclusive), including provisional drivers, are only permitted to drive:

Economy, compact or intermediate sedans
Economy, compact or intermediate SUVs
Pickup trucks (FPAR or FPAX)

2.4

Provisional drivers must have held their Australian licence for a minimum of 12 months.

2.5

Drivers aged 21 to 24 will be subject to a Young Driver Surcharge and are not permitted to purchase Loss or Damage Liability Reduction or otherwise reduce their Loss or Damage Liability for any Vehicle type.

2.6

Cedrent Enterprises may refuse to rent a Vehicle to You, or to list a person as an Authorised Driver, if it reasonably believes there is a risk of damage to the Vehicle, a risk of default, or if You or the proposed driver have provided incorrect or inaccurate information. If Cedrent Enterprises refuses to rent a Vehicle, any amount already paid will be refunded; You are not entitled to additional compensation.

2.7

You must ensure only Authorised Drivers drive the Vehicle. Additional Drivers may be added but must be authorised by Cedrent Enterprises.

Prohibited Use & Area of Use

3.1

You must not take or drive the Vehicle into or in any Non-Permitted Area of Use, or any location Cedrent Enterprises has advised is restricted or unsuitable for the Vehicle type.

3.2

You must not carry passengers for payment or reward, including using the Vehicle for taxi, rideshare, ride-hailing or car-sharing purposes (for example Uber, Didi, Ola or Lyft).

3.3

You must not carry more occupants than the number of fitted seatbelts, or use the Vehicle for any purpose other than that for which it was designed and constructed.

3.4

You must not carry any inflammable, explosive, corrosive or otherwise hazardous materials in the Vehicle.

3.5

You must not carry goods without obtaining any required approvals, permits, licences or government authorisations, at Your cost.

3.6

You must not carry goods exceeding the Vehicle's recommended mass or manufacturer load limits, including roof load, tow ratings or axle capacities.

3.7

You must not use the Vehicle to push, tow or pull any vehicle, trailer, boat or object, except with an approved towbar fitted prior to rental and within manufacturer limits. Damage to or caused by a trailer is not covered.

3.8

You must not drive any Vehicle Off-Road or on any non-gazetted or rough terrain road. Damage sustained may void Your LDL and You will be charged the full cost of repair.

3.9

Cedrent Enterprises may impose additional restrictions where the Vehicle is fitted with IVMS or where terrain poses increased risk.

3.10

You must not use the Vehicle for any motorsport or motorsport-like activity, including racing, pace making, reliability trials, speed trials, hill climbs, timed events, or testing in preparation for those activities.

3.11

You must not drive on rough terrain roads or beaches, through streams, dams, rivers or floodwaters (including flash, riverine, stormwater or tidal/sea inundation flooding), through bushfire-affected areas, or on any road subject to a Police or Government warning or closure.

3.12

You must not use the Vehicle in contravention of any road laws, traffic regulations, speed limits or conditions of use, including any requirements notified to You where the Vehicle is fitted with IVMS.

Hire Location	Non-Permitted Areas of Use
Northern Territory	Non-gazetted roads The road to Twin Falls Cahills Crossing and beyond Central Arnhem Road past Mainoru Store Tanami Track Great Central Road Plenty Highway Sandover Highway Beyond Borroloola
Western Australia	Any other state or territory of Australia Non-gazetted roads Passenger (Two Wheel Drive) vehicles: anywhere more than 200 km from a Cedrent Enterprises branch Tanami Track, Gunbarrel Highway, Old Gunbarrel Highway, Gibb River Road, Bungle Bungles, Canning Stock Route, and the Kalumburu track (including Mitchell Falls National Park) If hired from Perth Airport or the Perth metropolitan area: any place further north or east than Exmouth (21°54'S / 114°10'E), further east than Kalgoorlie-Boulder (30°40'S / 121°22'E), or further east than Esperance (33°45'S / 121°55'E)
South Australia — Adelaide Airport or Adelaide City	Non-gazetted roads; Northern Territory and Western Australia; any place further north than Coober Pedy (29°00'S / 134°45'E); any place west of Ceduna (32°07'S / 133°40'E).
South Australia — all other locations	Non-gazetted roads; Northern Territory and Western Australia; north of the Eyre Highway between Ceduna and the WA border; west of Coober Pedy; east of Leigh Creek.
All locations	Any beach, field, fire area or water crossing requiring Off-Road driving.

If you are unsure whether your planned route is a Non-Permitted Area of Use, contact the renting location before departure. Use of the Vehicle in a Non-Permitted Area of Use or Off-Road may void Your Loss or Damage Liability cover — see clause 9.3.

Fuel, Maintenance, Security, Safety & Repair

4.1

Fuel. Vehicles are provided with a full tank of fuel. If You do not elect Prepaid Fuel (PPF) and return the Vehicle with less than a full tank, Cedrent Enterprises will charge a Refuelling Fee at the rate specified on the Rental Agreement and in Schedule 6. If You elect PPF, no credit or refund is given for fuel remaining in the tank at return.

4.2

Your obligations. You must:

comply with all mandatory seat belt and child restraint laws;
inspect the Vehicle prior to driving away;
maintain engine fluid levels and tyre pressures at manufacturer-recommended levels;
report any defect You become aware of;
keep the Vehicle locked and the keys secure and under Your personal control when not being driven, and produce the keys if the Vehicle is stolen;
report scheduled servicing to Cedrent Enterprises when due — failure to do so voids the manufacturer's warranty and results in the full cost of repair or replacement at market value;
follow any reasonable instruction from Cedrent Enterprises; and
refuel only with the correct grade and type of fuel recommended by the manufacturer. Damage caused by incorrect fuelling is not covered and You will be liable for the full cost of repair.

4.3

Mechanical problems. If You experience a mechanical or other problem with the Vehicle, You must stop driving and call roadside assistance. You must not continue to drive unless directed by Us or Our roadside assistance advisor, and must not allow anyone to service or repair the Vehicle without Our express authorisation. We will reimburse authorised repair costs on submission of original receipts.

4.4

Long term rentals. For rentals of 30 days or more, You must inform Cedrent Enterprises of all scheduled servicing requirements when due, maintain fluids and tyres to manufacturer specification, and immediately report any change of condition throughout the hire. Where the manufacturer's warranty is voided through failure to do so, You will be liable for the full cost of repair and any subsequent maintenance (refer clause 4.2).

Roadside Assistance & Breakdowns

5.1

Your Vehicle is covered for 24-hour roadside assistance for breakdowns caused by mechanical failure or a fault not caused by You. The roadside assistance number can be found on Your Vehicle's key tag and in Schedule 5.

5.2

If the call-out is due to an issue caused by You — including losing keys, locking keys in the Vehicle, running out of fuel, using incorrect fuel, leaving lights on, or other driver-related incidents — You are responsible for the Breakdown Call-Out Fee (Schedule 6) and the cost of any parts, services or repairs required, including tyre changes or battery replacement.

5.3

Remote locations. In remote or hard-to-access locations, response times may be significantly delayed — including delays of up to 24 to 48 hours — due to limited access, weather or contractor availability. Additional towing, recovery or specialised retrieval costs may apply outside a 100 km radius from a branch. You remain responsible for having adequate water, fuel, communication and supplies while awaiting assistance in remote areas, and should remain with the Vehicle where safe to do so. Cedrent Enterprises will use reasonable efforts to coordinate support, but availability and response times cannot be guaranteed in remote regions.

Your Financial Obligations

6.1

At the start of the Rental Period, You must: pay all rental charges for the period; pay fees for all options You elected to purchase; pay any GST, stamp duty or other government tax, duty, surcharge, levy, fee or charge applicable to the Rental Agreement; and provide a security bond if applicable (see Schedule 2).

6.2

Extensions. To extend the Rental Period, You must request an extension prior to the Time Due In and, if granted, pay the new charges in advance. Exceptions apply for Corporate Account customers.

6.3

At the end of the Rental Period, You must pay all unpaid charges under clauses 6.1 and 6.2, plus any amounts payable under: clause 4.1 (Refuelling Fee); clauses 5.2 and 5.3 (Roadside Assistance); clause 7.8 (Vehicle Relocation); clause 7.10 (Vehicle Cleaning); clause 9 (Your Liability, including LDL, LR, SLDL, any charges excluded from LDL cover under clause 9.3, and any roadside assistance or call-out charges related to WINT cover); clause 13.1 (Toll Roads); and Our Traffic Infringement or Toll Road Administration Fee per Schedule 6 for each infringement or unpaid toll notice We receive.

6.4

Third-party billing. If You direct Cedrent Enterprises to bill charges to an account or third party who fails to pay when called upon, You and any Additional Driver/s accept that You are jointly and severally primarily liable and must immediately pay the full amount due on demand.

6.5

Card authority. From the end of the Rental Period You must pay any outstanding charges under this Agreement. You authorise Cedrent Enterprises to debit Your card for any loss You are liable for under clause 9. If You are ordinarily resident in Australia and hold an Australian licence, Your card will not be charged without notice and an opportunity to dispute the charges.

6.6

Interest. Interest is charged at the ANZ Bank standard business overdraft rate plus 3% per annum, calculated daily on all outstanding accounts until fully paid.

6.7

Credit Card Fee. A Credit Card Fee applies to card payments — see Schedule 6.

6.8

Currency. All charges are in Australian Dollars unless stated otherwise. No compensation is given for exchange rate fluctuations between charge and refund dates.

Return of Vehicle

7.1

You must return the Vehicle during the return location's Business Hours and by the Time Due In, unless You have written approval from Cedrent Enterprises for an extension.

7.2

The Vehicle must be returned to the location stated in Your Rental Agreement.

7.3

You remain responsible for any loss, damage or change of condition until Cedrent Enterprises staff physically take possession of the Vehicle and complete an inspection — including where You return during Business Hours and leave before inspection (We use best endeavours to inspect within four hours of return), or where You return outside Business Hours via key-drop or with a third party (We inspect within four hours of the location next opening).

7.4

If You return the Vehicle outside Business Hours, rental charges continue until the location next opens and We take possession.

7.5

Key drop returns. You must ensure the Vehicle is locked and secure, place the keys in the designated key-drop box, and upload clear end-of-rental photographs of all exterior panels, wheels, windscreen and interior via the QR code or link provided before leaving. Cedrent Enterprises does not accept liability for theft, loss or damage occurring before the Vehicle is inspected.

7.6

Vehicle inspection. An inspection is carried out as soon as practicable after return. You are responsible for any change of condition identified, excluding fair wear and tear.

7.7

Missing items. The Vehicle must be returned with all original components and accessories. You are liable for the replacement cost of any missing items, including keys, fuel caps, tool kit, instruction manual and aerial.

7.8

Relocation. Returning the Vehicle to a location other than that stated in Your Rental Agreement (or otherwise agreed in writing) incurs a Vehicle Relocation Charge, calculated at the time of booking or per Our current schedule of charges.

7.9

Early return. No refund is available where rental charges were paid to a third-party agent. If paid directly to Cedrent Enterprises, You may be entitled to a partial refund. For early returns of more than 3 days, Cedrent Enterprises will, acting reasonably, recalculate discounted rentals based on actual duration using the applicable daily, weekly or monthly rate that would have applied at commencement, and may deduct an amount for loss of earnings reasonably suffered due to the early return.

7.10

Vehicle cleaning. An Excessive Vehicle Cleaning Fee applies if the Vehicle is returned excessively soiled, or with smoking, vaping or other strong odours present — see Schedule 6.

7.11

Report Form. You must complete a Collision, Damage or Change of Condition Report Form within seven days of any change of condition occurring. The form can be accessed via the QR code on all rental vehicles or the link in Your rental correspondence.

Termination of the Rental Agreement

8.1

Cedrent Enterprises may terminate the Rental Agreement and require immediate return of the Vehicle, or repossess it, if it has reasonable grounds to believe: You have seriously breached a term of the Agreement (and the breach cannot be remedied, or has not been remedied within a reasonable time after notice); it is likely You may cause damage to the Vehicle or harm to a person or property through Your use; or the Vehicle is damaged and Cedrent Enterprises deems it no longer roadworthy or safe. Monies paid for rental time, kilometre charges and option fees (excluding LDL Reduction) not used to cover the costs of return or repossession may be refunded to You.

8.2

Where clause 8.1 applies, You must pay Cedrent Enterprises' reasonable costs of retaking the Vehicle plus all other costs and charges payable under the Rental Agreement.

Your Liability

9.1

Cedrent Enterprises does not represent itself to You as carrying on the business of insurance.

9.2

Loss or Damage Liability cover. Where there is damage or loss to the Vehicle, or third-party loss as a consequence of Your use, You are liable for: (i) the lesser of the reasonable cost of repairs to the Vehicle and the greater of the finance payout value and market value of the Vehicle at the time of loss; (ii) reasonable legal expenses, debt recovery, appraisal and assessment fees, towing, recovery, storage and service charges; (iii) damage or consequential third-party loss arising from or contributed to by Your use; (iv) Our Incident/Accident Administration Fee (Schedule 6); and (v) consequential loss of income from being unable to rent the Vehicle while it is repaired, calculated as unavailable days × daily rate × location/vehicle utilisation. You are responsible up to the maximum LDL amount, reduced if You purchased LR — exclusions apply (clause 9.3).

Once damage and costs are estimated, You will receive a letter outlining repair, towing and storage costs and Our Incident/Accident Administration Fee; We will provide documents substantiating those costs; and the estimated amount will be deducted from Your card (seven days after notice if You are an ordinarily-resident Australian licence holder).

Where a third party is involved and You complete the Loss or Damage Report with their full contact details, Cedrent Enterprises will attempt commercially viable recovery and refund the amount paid by You if it is successful in recovering all costs. If You hold separate third-party insurance, Cedrent Enterprises will not act as Your agent — You must pay the LDL when due and claim it back from Your insurer.

9.3

Exclusions from Loss or Damage Liability cover. Your liability shall not exceed the LDL (or LR if applicable) unless:

You have seriously breached any term of this Agreement with a causal link to the loss or damage, including breach of clause 3 (Prohibited Use), clause 6 (Financial Obligations) or clause 11 (Accidents & Claims);
the Vehicle or third-party property is damaged by loading or unloading goods, or by a person stepping, standing or sitting on the roof or any panel;
the Vehicle or third-party property is damaged by driving under or into an object lower than the Vehicle;
the Vehicle is totally or partially immersed in water from driving into flood waters, a flooded area or a submerged road, or from failing to take reasonable care to avoid water immersion when parking;
the interior is damaged other than by collision damage or fair wear and tear;
any original component or accessory is missing or replaced without Our approval;
You have failed to secure a load or equipment which causes loss or damage to the Vehicle or third-party property;
You fail to take reasonable steps to protect the Vehicle during or after a serious weather event, accident or breakdown, including following Our reasonable instructions;
the claim relates to property (including another vehicle) owned or controlled by You, Your family, or a person closely associated with You;
You refuse a breath or blood test, Your blood alcohol concentration exceeds the lawful limit, or You are under the influence of a drug prohibiting driving under applicable law;
the loss is caused by Your use or intended use of the Vehicle for an illegal purpose;
You wilfully or maliciously damage the Vehicle;
the loss is caused by Your wilful contravention of any traffic legislation or regulation;
more than one accident or incident occurs — liability for each subsequent incident is the SLDL noted in Part A;
the Vehicle is missing or stolen and You have not kept it locked when not in use, kept the keys secure, or produced and returned the keys to Cedrent Enterprises;
You give the Vehicle to, or permit, any person who is not an Authorised Driver to drive it, causing loss or damage;
Your Vehicle is a truck, goods van or passenger van with 12 or more seats, and damage results from reversing; is at or above the windscreen line; occurs to the body behind the driver's seating position in a Single Vehicle Accident; results from carrying goods of greater mass than recommended or otherwise than per manufacturer recommendations; or is to the interior;
the driver is under 25 and the Vehicle is not one an under-25 driver is permitted to drive; or
the damage is Undercarriage Damage as defined above.

9.4

Windscreen & Tyre cover (WINT). You are responsible for damage to the windscreen and tyres during the rental unless You purchased WINT cover at the start of the Rental Period, in which case Your Vehicle is covered for windscreen, side or rear glass and tyre damage during the Rental Period. WINT does not cover roadside assistance call-out fees or towing charges.

9.5

Loss or Damage Liability Reduction (LR). If You elect and pay for LR prior to commencement, Cedrent Enterprises agrees to take the risk of damage or loss and assume payment of Your LDL in part or full. If You are under 25 and the Vehicle is a Commercial Vehicle, You are not permitted to purchase LR or otherwise reduce Your LDL.

Release & Indemnity

10.1

Cedrent Enterprises Vehicles and other products and services come with non-excludable consumer guarantees under consumer protection legislation, including that products are of acceptable quality and reasonably fit for purpose, and that services are provided with acceptable care and skill. Subject to Cedrent Enterprises meeting its legal obligations, You agree:

to release Cedrent Enterprises from any claim for loss or damage of personal property that was stored in, stolen from or otherwise lost from the Vehicle during the Rental Period, left in the Vehicle after return, or stored or left at Cedrent Enterprises premises; and
to indemnify Cedrent Enterprises for third-party claims arising from Your use of the Vehicle where the claim arises from Your serious breach of the Rental Agreement, including failure to pay the LDL or to comply with clause 11.1.

Accidents & Claims

11.1

Where use of the Vehicle results in an accident or claim, damage or loss is sustained by the Vehicle or a third party, or the Vehicle is stolen, You must:

immediately report the incident to local police and to Cedrent Enterprises;
make best efforts to obtain and immediately provide, where a third party is involved: their driver details (name, address, phone, email, licence number and expiry, insurer); their vehicle details (registration, make, model, colour, insurer); details of their property damage with photos; witness and attending-police contact details; towing contractor details; and the street or intersection, landmarks and direction of travel of all vehicles;
furnish that information to Cedrent Enterprises in a fully and accurately completed, legible and signed Collision or Loss or Damage Report Form within seven days — failure to do so constitutes a serious breach of this Agreement (a Police Report may also be required);
complete and furnish any statement, information or assistance Cedrent Enterprises or its insurer reasonably requires within a reasonable time, including attending a lawyer's office or court (reasonable expenses reimbursed);
not make or give any offer, promise of payment, settlement, waiver, release, indemnity or admission of liability;
permit Cedrent Enterprises or its insurers, at their own cost, to bring, defend, enforce or settle any legal proceedings against a third party; and
forward any third-party claims or correspondence to Cedrent Enterprises immediately, and no later than seven days from receipt.

11.2

If You report the Vehicle stolen, You must return the keys to Cedrent Enterprises immediately.

Severability

12.1

If any clause or part of this Agreement is invalid, illegal, unlawful or unenforceable, it will be read down only to the extent necessary to make it valid, legal, lawful or enforceable.

12.2

If it cannot be read down, it is deemed severed and of no force or effect, and: (a) all other clauses remain in full force and effect, valid and enforceable; and (b) no clause is construed as dependent on another unless expressly stated.

Tolls & Traffic Offences

13.1

If You travel through a toll collection point, Your card will be charged the toll and a per-toll-point administration fee. If You elect and pay for a Toll Pass Waiver, You do not need to pay toll charges or the administration fee — see Schedule 6.

13.2

If You use Your own toll device, account or independent coverage, You will still be charged the relevant fee if the Vehicle is recorded passing through an electronic toll point and Cedrent Enterprises receives a charge from the toll provider. Cedrent Enterprises is not responsible for additional costs arising from non-removal of Your toll device or account from the Vehicle; You are responsible for any duplicate charges resulting from Your own device beyond what is payable to Cedrent Enterprises; and Cedrent Enterprises is not required to make representations on Your behalf to any toll provider.

13.3

Cedrent Enterprises will send an updated Tax Invoice for all charges, including toll fees, to the email address You provide, within forty-five days of receipt from the toll service provider. If no email address is provided, no Tax Invoice will be sent.

13.4

Traffic and parking infringements. You are responsible for all traffic and parking infringements incurred during the Rental Period. Cedrent Enterprises charges a Traffic Infringement Administration Fee (Schedule 6) for processing each infringement notice received.

GPS, Navigation Systems & IVMS

14.1

Cedrent Enterprises does not rent standalone GPS devices. Some Vehicles may have built-in navigation systems, including manufacturer-installed GPS, Apple CarPlay, Android Auto or similar ("Integrated Navigation Systems").

14.2

Integrated Navigation Systems are provided for convenience only. Cedrent Enterprises makes no guarantee as to the accuracy, completeness or currency of instructions. You use them at Your own risk and remain solely responsible for ensuring routes comply with road laws, restrictions, height and load limitations and Area of Use requirements; for driving safely without relying solely on navigation prompts; and for ensuring any personal device is safely secured and used legally.

14.3

Certain Commercial Vehicles may be fitted with IVMS, which may include GPS tracking, driver behaviour monitoring (speed, harsh braking and acceleration), engine data and off-road activity — installed for safety, operational efficiency and compliance.

14.4

By renting a Commercial Vehicle fitted with IVMS, You consent to Cedrent Enterprises collecting, using and disclosing IVMS data for lawful purposes including fleet management, safety investigations, compliance reporting, service scheduling and incident or accident analysis.

Personal Property Securities Act

This clause applies under the Personal Property Securities Act 2009 (Cth) ("PPS Act").

15.1

Security agreement. This Agreement is a security agreement for the purposes of the PPS Act.

15.2

Registration. Cedrent Enterprises or its nominee may register a financing statement on the PPS Register in relation to any security interest under this Agreement, including in any Vehicle and its proceeds.

15.3

Attending to requests. You agree to do anything required, in a timely manner, so that Cedrent Enterprises acquires and maintains perfected security interests under the PPS Act.

15.4

No competing security interest. You must not create any security interest in Your or anyone's favour, including in any Vehicle or its proceeds.

15.5

No competing registration. You must not register, or permit anyone to register, any financing statement or financing change statement on the PPS Register.

15.6

Waiver of notice. You waive Your right under section 157 of the PPS Act to receive a copy of any verification statement relating to a security interest under this Agreement.

15.7

Contracting out. Where the security interest is not predominantly for personal, domestic or household purposes, to the extent permitted by the PPS Act, the enforcement provisions in Chapter 4 (sections 95, 96, 121(4), 125, 130, 132(3)(d), 132(4), 135, 142 and 143) and Part 4.3 (sections 127, 129(2), 129(3), 130(1), 132, 134(2), 135, 136(3), 136(4), 136(5) and 137) do not apply.

General Provisions

16.1

Words denoting the singular include the plural.

16.2

The Schedules below form part of this Rental Agreement. If anything is unclear, email customer.service@cedrent.com.au for more information.

16.3

The laws of the state or territory of the rental location from which You collected the Vehicle govern this Rental Agreement.

Privacy Policy

Cedrent Enterprises is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We collect, store, use and disclose personal information to provide vehicle rental services, operate our business, meet legal obligations, and ensure safety and security.

What information we collect

We may collect: name, date of birth, address, email and phone number; driver's licence, passport and identity verification data; rental history, incident reports, claims and insurance details; payment information (processed securely — we do not store full card details); vehicle telematics including GPS location, speed, kilometres, trip history and diagnostic alerts; CCTV footage from rental locations; and website and device data including cookies, IP address, browser type and usage analytics.

How we collect information

We collect information when you interact with us online, by phone or at rental locations. We also collect telematics data from vehicles and may receive information from insurers, law enforcement, tolling authorities, accident investigators, identity verification providers and corporate account holders.

How we use your information

We use personal information to: manage bookings and rental agreements; verify identity, prevent fraud and confirm eligibility to rent; provide customer service; manage damage, insurance and incident investigations; recover vehicles and resolve disputes; process payments; comply with Australian law; and improve our systems, safety processes and operations.

Telematics and vehicle monitoring

Vehicles may be fitted with GPS, telematics and diagnostic systems. These systems collect information about vehicle location, movement, speed, mechanical condition and incidents. We use this information for safety, fleet management, investigations, theft prevention, operational planning and verifying compliance with rental terms.

Who we share information with

We may share personal information with: insurers, underwriters and claims assessors; law enforcement, government agencies and tolling authorities; IT, cloud hosting, identity verification and telematics providers; roadside assistance, towing companies and repairers; and payment processors and debt recovery agencies. We take reasonable steps to ensure third-party service providers comply with the APPs.

Cross-border disclosure

Some service providers store or process personal information outside Australia. Under APP 8, we take reasonable steps to ensure overseas recipients do not breach the APPs and maintain appropriate security safeguards.

Security and retention

We implement administrative, technical and physical safeguards to protect personal information, including encryption, access controls, secure servers, monitoring systems and staff training. Personal information is retained only for as long as necessary to fulfil the purposes outlined in this Policy or as required by law, and is then securely destroyed or de-identified. If a data breach is likely to cause serious harm, we will comply with the Notifiable Data Breach Scheme and notify affected individuals and the OAIC.

Your rights — access and correction

You may request access to or correction of your personal information by emailing privacy@cedrent.com.au. We will respond within a reasonable time and may require identity verification.

Complaints

If you have a privacy concern, please contact us first. If you are dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Updates to this policy

We may update this Privacy Policy periodically. The most current version will always be available on our website.

Schedules

These schedules form part of your Rental Agreement with Cedrent Enterprises Pty Ltd.

Schedule 1

Vehicle Damage Monitoring & Repair Policy and Procedure

Policy

Cedrent Enterprises aims to be the industry leader for rental vehicle presentation, maintenance, repair, customer relations and procedural transparency. Our Vehicle Damage Monitoring and Repair Policy & Procedure is provided here to give transparency to Cedrent Enterprises processes of assessing any change of condition, repairing and maintaining its vehicles.

Cedrent Enterprises policy is to provide Vehicles that are well maintained, and safety is never compromised. Cedrent Enterprises will take care to ensure You are fully aware of any Vehicle damage at the time the rental commences.

Cedrent Enterprises will make every effort to give You an opportunity to inspect Your rental vehicle, should any new damage be detected upon return from rental. If You have left the rental premises before any new damage is detected, Cedrent Enterprises will contact You without delay by the fastest communication possible.

Cedrent Enterprises rental officers are comprehensively trained to understand the need to provide vehicles of the highest possible standard and to thoroughly inspect vehicles before and after each rental. Should Vehicle repairs become necessary, Cedrent Enterprises will ensure that repairs are always carried out competitively and professionally. Cedrent Enterprises will only contract suitably qualified repairers to carry out repairs and minimise the time spent off road in repair. Cedrent Enterprises will always act with honesty and integrity in all of its dealings.

Procedure

Start of the rental condition procedure

Cedrent Enterprises will take a series of photos of the condition of the vehicle prior to your arrival. When you arrive, these photos will be emailed to you for your own reference of the condition of the vehicle, as well as stored in our vehicle condition database.

After you've left the counter, you can view the photos via a link in the email. This is also your opportunity to upload your own photos if you think something has been missed.

Any photos should be taken before leaving the vehicle collection area. As per the car rental code of practice, if this opportunity is not available or the vehicle is collected in poor lighting or bad weather, then the pictures need to be taken within an hour of pick-up.

If You believe there is additional damage not noted, and don't have the means to take photos to upload to our database via the email provided, notify a Cedrent Enterprises staff member who will ensure to record and update additional photos on your behalf prior to the commencement of the rental.

Post rental vehicle damage recording procedures

When You return a Vehicle during Business Hours, Cedrent Enterprises will conduct a post rental inspection in your presence, unless You do not wish to wait. You may take photos of any damage to the Vehicle.

If You leave our rental station before We inspect Your Vehicle, Cedrent Enterprises will conduct an inspection of the Vehicle not more than 4 hours after the return. If You returned the Vehicle outside Business Hours, Cedrent Enterprises will use its best endeavours to conduct an inspection of the Vehicle within 4 hours of the rental location opening for business.

You are responsible for any loss or damage to or associated with the Vehicle until Cedrent Enterprises staff takes possession of the Vehicle, including where you use our key drop facility, leave the keys with a third party, leave the Vehicle at our premises outside our Business Hours or leave the Vehicle elsewhere. If this is a concern, we suggest You return the Vehicle during Business Hours and notify us prior to Your return that You require an immediate inspection.

In Our post rental inspection, Cedrent Enterprises staff will:

check over the body, windscreen, windows, interior, wheels, tools and accessories of the Vehicle for damage or missing parts;
review Cedrent Enterprises Vehicle Inspection Report completed on Vehicle pickup to ascertain whether any damage is new or pre-existing;
photograph any new damage; and
prepare and give you a Vehicle Inspection Report noting the new damage.

If You are not present at a post rental inspection where Cedrent Enterprises identifies new damage to a Vehicle, We will contact You and send You the Vehicle Inspection Report and photos of the new damage. Cedrent Enterprises uses the AFIA Fair Wear & Tear Guide (available at www.afia.asn.au/carrental-code) to distinguish between fair wear and tear and damage caused during a rental.

Frequently Asked Questions

How long is the damage repair process?

Each claim is unique and resolution time varies. If your incident involves only your vehicle and not a third party, the case should be resolved within 10 business days.

What if another party is at fault?

If another person caused the damage, Cedrent Enterprises will attempt to recover all costs from that party and/or their insurer. If successful, any amount paid by you will be refunded. Refer to clause 9.2 of the Terms and Conditions for more information.

Why are you charging the full liability for minor damage?

Until the vehicle has been assessed we cannot confirm the final costs. In some circumstances, including tyre and windscreen repairs, a nominated amount will be pre-authorised pending final charges.

When does the damage liability get charged?

Once damage has been detected, your selected damage liability will be immediately pre-authorised. When full costs are known you will receive a detailed email and the final cost will be charged to the nominated credit card within 24 hours, releasing the pre-authorisation. Damage costs may also include Towing Fees, Loss of Use, Administration Fee and an Assessment Fee.

What is credit card pre-authorisation?

A pre-authorisation simply secures an amount on Your credit card allowing Us access to the funds. Once the final cost of damage is known, the credit card will be charged and the pre-authorised amount released.

I don't have enough money on my card for the damages — what happens?

You will remain liable for all rental charges including damage and third-party charges until all monies have been paid. Overdue amounts may be forwarded to collections. Please contact us to discuss payment options where hardship occurs.

Can I have a replacement vehicle?

If the vehicle is damaged and no longer roadworthy, Cedrent Enterprises will not provide a replacement vehicle to at-fault customers. Once the Company and its Insurers are satisfied there is minimal risk, a replacement vehicle may be offered under a new rental agreement. Customers are liable for towing charges outside of the metropolitan area.

For further assistance contact our Claims Department at claims@cedrent.com.au or 1300 106 666 ext 403.

Schedule 2

Security Bond Information

At the start of each rental Cedrent Enterprises requires a security bond.

If Cedrent Enterprises makes a pre-authorisation on Your credit card, it simply secures an amount allowing Cedrent Enterprises access to the funds for any additional charges for fuel, rental extensions, traffic infringements or if damage is caused to the Vehicle while under Your care. If Cedrent Enterprises does not process a charge, the pre-authorisation is automatically cancelled by Your credit card provider. In the event a pre-authorisation remains on Your online statement 14 days after your return, Cedrent Enterprises can reverse the transaction upon request; however, it is up to Your individual bank to release the funds.

By entering into the Rental Agreement, you give Cedrent Enterprises specific authority to debit the card within a reasonable time of any damage being detected, a vehicle being identified as stolen or missing, a claim for third-party loss, a claim being sent to Cedrent Enterprises for an infringement, fine or toll during the period of rental, or an accident claim being lodged.

As soon as Cedrent Enterprises becomes aware of any Loss or Damage relating to Your rental, We will pre-authorise Your credit or debit card for the amount of the Loss or Damage Liability shown on Part A of the Rental Agreement. If You normally reside in Australia and Your driver's licence was issued in Australia, Cedrent Enterprises will not debit Your card for any such charges without giving You at least seven days' notice and an opportunity to dispute the charges.

Schedule 3

Dispute Resolution Policy

Cedrent Enterprises is committed to providing its customers with quality products and exceptional service. However, Cedrent Enterprises understands that occasionally problems may arise and seeks to resolve these as quickly as possible.

If You have a comment or complaint about any aspect of Your experience with Cedrent Enterprises we want to hear about it. Your feedback helps us to identify and address issues with our service and thereby improve the Cedrent Enterprises experience for all customers. We aim to conduct complaints handling in a fair, transparent and timely manner.

We ask that You raise any issues or provide feedback directly with the rental location You are collecting the Vehicle from or returning to. If the problem is not resolved to Your satisfaction within seven days, please raise Your concerns to customer.service@cedrent.com.au.

If it is not possible to raise Your issue directly with the rental location or if it involves another area of Cedrent Enterprises activities, You should email escalations@cedrent.com.au. Your comments will be acknowledged and an initial response provided within five working days.

Cedrent Enterprises aims to resolve any complaint within fifteen working days of the date of receipt, provided we have all necessary information and have completed any investigation required. If Cedrent Enterprises cannot respond within fifteen business days, We will let You know as soon as reasonably practicable of the revised response date.

If You are unsatisfied with the response from our Customer Experience Team, You may ask for the matter to be reviewed. The Customer Experience Team will pass the matter to the relevant Senior Manager, who will provide a written final decision including the reasons for that decision and Your right to take the dispute to external dispute conciliation.

Schedule 4

Fitting of Child Restraint Policy

If Cedrent Enterprises provides a child restraint, Cedrent Enterprises staff may assist You; however, please be aware that for safety reasons Cedrent Enterprises cannot install a child restraint for You. It is Your responsibility to ensure that the child restraint is suitable for Your child, is correctly installed and that Your child is safely restrained.

Cedrent Enterprises does not take any responsibility for incorrect fitting, fines, injury or death caused by the fitting of the seat in the Vehicle.

It is Your responsibility to comply with the applicable State or Territory seat belt and child seat restraint laws. Fines may be imposed by police on any occupant who does not have a seat belt or who has not fitted or properly adjusted a child seat restraint for a child. You are responsible for checking a child seat is fitted correctly in the Vehicle.

Schedule 5

Key Contacts

During your rental — telephone the rental location or our Customer Care Centre at any time using the number on Your Rental Agreement, or raise any issues with location staff on return.

After your rental — use the contact details below. We aim to deal with all customer contacts within 15 days.

Department	Phone	Email
Reservations	1300 106 666	reservations@cedrent.com.au
Customer Service	1300 106 666	customer.service@cedrent.com.au
Roadside Assistance (24 hours)	1300 648 058	—
Claims Management	1300 106 666 ext 403	claims@cedrent.com.au

Key Websites

Contact	URL / Email
Cedrent Enterprises Website	www.cedrent.com.au
Privacy Policy	privacy@cedrent.com.au

Schedule 6

Table of Standard Fees and Charges

Option	Base Cost (inc GST)	Unit	Additional Info
Additional Fees
Additional Driver	$10.00	Per Day
Breakdown Callout Fee	$180.00	Per Incident	Does not include Towing
Child Seats	$75.00	Per Rental
Credit Card Fee	1.2%–3%	Per Transaction	Visa 1.2%, Mastercard 1.3%, AMEX 3%
Toll Road Admin Fee	$3.00	Per Toll Point
Probationary Licence Fee	$30.00	Per Day
Young Driver Fee	$25.00	Per Day	Age 21–24
After Rental Refuelling Fee	$4.50	Per Litre
Excessive Cleaning Fee	$300.00	Per Incident	Includes smoking / vaping odours
Incident / Accident Admin Fee	$55.00–$220.00	Per Claim	Dependent on cost of claim
Traffic Infringement Admin Fee	$55.00	Per Infringement
IVMS & Equipment
IVMS Short Term	$13.20	Per Day	Short Term (<28 days)
IVMS Medium Term	$11.00	Per Day	Medium Term (<6 months)
IVMS Long Term	$8.80	Per Day	Long Term (12+ months)
IVMS + DFMS Short Term	$27.50	Per Day	Short Term (<28 days)
IVMS + DFMS Medium Term	$22.00	Per Day	Medium Term (<6 months)
IVMS + DFMS Long Term	$16.50	Per Day	Long Term (12+ months)
Accessories & Equipment
Tool Box Short / Medium Term	$11.00	Per Day	Short / Medium Term
Tool Box Long Term	$5.50	Per Day	Long Term (12+ months)
Canopy Short / Medium Term	$22.00	Per Day	Short / Medium Term
Canopy Long Term	$11.00	Per Day	Long Term (12+ months)
Recovery Kit	$22.00	Per Day
Car Fridge	$22.00	Per Day
Sat Phone	$16.50	Per Day	Plus calls and SMS
Tyre Upgrade	$100–$750	Per Tyre	Tyre Dependent
Location & Vehicle Charges
Collection	Per Location	Per Rental	Location Dependent
Delivery	Per Location	Per Rental	Location Dependent
Weed & Seed Clean	$93.50	Per Rental
Extra Kilometres	$0.30	Per Extra km	Exceeds daily allowance
Premium Location Fee (PLF)	Included in Reservation	% of Rental	Noted on res confirmation
Registration Recovery Fee (RRF)	Included in Reservation	Per Day	Noted on res confirmation
Contract Fee	Included in Reservation	Per Rental	Noted on res confirmation
Vehicle Relocation Charge	Per Location	Per Rental	Location Dependent
Lost Keys	Cost to replace key	Per Key	Vehicle Dependent

Terms &Conditions.