terms and conditions

Updated February 2026

This document sets out the Terms and Conditions that apply to all vehicle hire agreements with Cedrent Enterprises Pty Ltd, trading as Jina Rent a Car. This includes Cedrent Vehicle Hire (ABN 55 616 307 585), Jina Rent a Car (ABN 72 682 956 109), Cedrent Enterprises Pty Ltd (ABN 32 611 325 912), and Cedrent Enterprises WA Pty Ltd (ABN 22 645 551 640).

References to "Cedrent Enterprises", "We", "Our" or "Us" in this document refer to these entities collectively. References to "You" or "Your" refer to the person or entity named as the Hirer on the Rental Agreement, and any Authorised Drivers.

Please read this document in full before accepting the Vehicle. If anything is unclear, ask one of our staff before you drive away.

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Consumer Rights

Definitions

Capitalised terms used in this Rental Agreement have the meanings set out below.

Authorised Driver/s

The person/s listed as "The Hirer" and/or "Additional Drivers" in Part A of the Rental Agreement.

Business Hours

The hours of operation of the rental location from which the Vehicle is collected or to which it is returned, as posted on the Jina Rent a Car website or at the rental location.

Collision or Damage Report Form

A form provided to You in the event of an accident or any change of condition to the Vehicle during the rental period. The form can be found by scanning the QR code on your rental vehicle. Must be completed within seven days of the incident.

Commercial Vehicle

Any Vehicle that is a truck, mine-spec vehicle, utility vehicle or passenger van with twelve or more seats, used for transporting goods or twelve or more passengers including the driver.

Credit Card Fee

The fee charged when payment is made by credit card, debit card using Visa or Mastercard schemes, or any other accepted card or payment method. See Schedule 6 for current rates.

Four Wheel Drive Vehicle

A Vehicle in which all four wheels receive power from the engine, with fitout suitable for mining, construction, commercial or off-road use. Vehicle classes include: XFAR, LFAR, PFAR, FPAR, BSTK, FFMX, FPAX, FPMR, FPMX, IPMX, LFAX, TDMR, TDMX, TFMR, TFMX, XFAX and others as specified.

IVMS

In-Vehicle Monitoring System — an electronic monitoring system installed in certain Vehicles that may collect GPS location, speed, acceleration, braking, engine performance, idle time, off-road activity and other telematics data. Used for safety management, fleet monitoring and incident investigation.

Loss or Damage Liability (LDL)

The amount You agree to pay in the event of loss or damage to the Vehicle, another vehicle, or third-party property.

Loss or Liability Protection (RL)

An option where Cedrent Enterprises agrees to assume payment of Your LDL in part or full, reducing your financial exposure. Also known as Collision Damage Waiver. Applies if You select LDR and pay the applicable fee before the rental commences.

Non-Permitted Area of Use

Areas where the Vehicle must not be taken without prior Written Consent. See Section 4 for the full list by state and territory.

Off-Road

Any passage not designed for a Two Wheel Drive vehicle, or not a sealed or gazetted unsealed road. Includes driving on beaches, fields, fire trails or walking tracks.

Overhead Damage

Damage on or above the level of the top of the windscreen of the Vehicle.

Prepaid Fuel (PPF)

An option where Cedrent Enterprises provides the Vehicle with a full tank and You are not required to refill on return. No credit is given for fuel remaining in the tank at return. Applies if You elect PPF and pay the applicable charge at the start of the Rental Period.

Premium Location Fee (PLF)

A fee charged for rentals commencing at specified locations. Amounts vary by location and may be included in or additional to the rental rate. See Schedule 6.

Probationary Driver's Fee

A fee charged to drivers holding an Australian provisional or probationary licence.

Refuelling Fee

A fee charged to refuel the Vehicle to full if returned below the agreed fuel level. Rate specified in Part A of the Rental Agreement.

Remote Location

A location determined by Cedrent Enterprises as an isolated community, with limitations on kilometres and different liability provisions. Includes Darwin, Alice Springs, Coober Pedy, Port Augusta, Whyalla, Port Lincoln, Ceduna, Port Hedland, Karratha, Newman and Kalgoorlie.

Rental Period

The period beginning at Time Out and ending at Time In.

Single Vehicle Accident

An accident not involving a collision with another vehicle. If You are involved in a multi-vehicle accident and cannot fully identify the other vehicle's licence plate and driver details, the accident is deemed a Single Vehicle Accident.

Subsequent Loss or Damage Liability (SLDL)

The amount payable in each case of subsequent loss or change of condition to the Vehicle or third-party property.

Two Wheel Drive Vehicle

A Vehicle in which only two wheels receive power from the engine, or an all-wheel drive vehicle designed to carry passengers on sealed roads.

Undercarriage Damage

Damage to the drivetrain, chassis, steering, suspension, brakes, exhaust, floor pan or fuel systems caused by contact between the underside of the Vehicle and any road surface, object or obstruction (including kerbs, speed humps, barriers or wheel stops). Includes the area from the door seal, top of front and rear bumper, and below.

Unreported Damage

Any damage or change of condition to the Vehicle for which You have not completed a Collision Damage Report Form.

Unsealed Road

A gazetted vehicular road designed for Two Wheel Drive vehicles that does not have a sealed surface (tar, bitumen, asphalt or concrete). A gravel road is an Unsealed Road. A narrow road where any wheel must leave the sealed surface to pass another vehicle is also an Unsealed Road.

Unsealed Road LDL (ULDL)

The additional amount payable in the event of loss or damage occurring while driving on an Unsealed Road. Payable in addition to the LDL shown in Part A.

Vehicle Relocation Charge

A charge for returning a Vehicle to a location other than where it was collected. Charges for Two Wheel Drive vehicles are specified in Schedule 6.

WINT

Windscreen and Tyre cover. May be purchased separately or included in your rental rate package. Covers damage to windscreen or tyres during the rental period. Does not cover roadside assistance call-out fees or towing charges.

Written Consent

Approval provided by Cedrent Enterprises prior to travel, confirmed in written email from an authorised representative. Verbal approval is not sufficient.

Young Driver Fee

A fee charged to drivers aged 21 to 24 inclusive.

Who May Drive the Vehicle

2.1

At the time of rental, You must produce a valid driver's licence and be currently licensed to drive the type of Vehicle being hired. Cedrent Enterprises may also request additional information to assess eligibility and risk, including: a certified English translation of an overseas licence; a boarding pass (airport locations); a passport (overseas residents); proof of home address such as a utility bill; and proof of employment if renting a Commercial Vehicle.

2.2

Only Authorised Drivers aged 21 years or older, and currently licensed to drive the type of Vehicle being hired, may drive the Vehicle. Learner drivers, restricted drivers and drivers with less than 12 months' experience as a licensed driver are not permitted to drive the Vehicle.

2.3

Drivers aged 21 to 24 years (inclusive), including provisional drivers, are only permitted to drive the following Vehicle categories:

Economy, compact or intermediate sedans
Economy, compact or intermediate SUVs
Compact or intermediate commercial vans (CKAR or IKAR)
Pickup trucks (IPAR, FPAR or FPAX)

2.4

Provisional drivers must have held their Australian licence for a minimum of 12 months.

2.5

Drivers aged 21 to 24 will be subject to a Young Driver Surcharge and are not permitted to purchase Loss or Damage Liability Reduction or otherwise reduce their Loss or Damage Liability for any Vehicle type.

Charges, Bonds & Payment

3.1

Accepted payment methods. We accept all major credit cards and debit cards for payment of rental charges and security bond. A valid physical credit or debit card must be provided for all rentals. We do not accept virtual credit cards or cash.

3.2

Security bond. At the start of the Rental Period, Cedrent Enterprises may require a pre-authorisation of up to $3,000 on a credit card in the Hirer's name. This is not a charge — it limits the available funds on your card as security for amounts that may become payable under the Rental Agreement (including damage liability, rental extensions, toll usage or fuel charges). If a pre-authorisation remains on your statement 14 days after return, Cedrent Enterprises will reverse it on request.

3.3

Early returns. Cedrent Enterprises will accept return of the Vehicle before the Time Due In. If your rental package was paid directly to Cedrent Enterprises in full, you may be entitled to a refund for unused days. Refunds are not available for rentals not paid directly to us.

3.4

Standard fees and charges. In addition to your rental charges, Cedrent Enterprises charges standard fees and charges in accordance with Schedule 6 of the Rental Agreement, available at the rental location or on request.

Area of Use

4.1

You must not use the Vehicle in a Non-Permitted Area of Use or drive the Vehicle Off-Road. If You do, your liability for any loss, damage or change of condition increases to the full cost of the associated claim.

4.2

Exceptions apply for fit-for-purpose Four Wheel Drive Vehicles or Vehicles expressly consented to by Cedrent Enterprises for your specific rental. Any exception requires Written Consent at the time of booking.

4.3

Night-time remote travel restriction. Where a Two Wheel Drive Vehicle is hired from or used in a Remote Location, it must not be driven at night outside city or town limits (built-up areas with street lighting or reduced speed limits) unless Cedrent Enterprises has provided prior Written Consent.

Hire Location	Non-Permitted Areas of Use
All states & territories (except WA and NT)	Northern Territory and Western Australia are Non-Permitted Areas of Use.
Northern Territory	Any other state or territory except South Australia The road to Twin Falls Cahills Crossing and beyond Central Arnhem Road past Mainoru Store Tanami Track Great Central Road Plenty Highway Sandover Highway Beyond Borroloola
Western Australia	Any other state or territory of Australia If hired from Perth Airport or Perth metropolitan area: any place further north or east than Exmouth (21°54'S / 114°10'E), further east than Kalgoorlie-Boulder (30°40'S / 121°22'E), or further east than Esperance (33°45'S / 121°55'E) If hired from Karratha, Port Hedland, Newman, Tom Price or Parabadoo: anywhere outside the local area (150 km from branch) without prior Written Consent
South Australia — Adelaide Airport or Adelaide City	Northern Territory and Western Australia; any place further north than Coober Pedy (29°00'S / 134°45'E); any place west of Ceduna (32°07'S / 133°40'E). Vehicles may enter WA with prior Written Consent.
South Australia — all other locations	Northern Territory; north of the Eyre Highway between Ceduna and the WA border; west of Coober Pedy; east of Leigh Creek. Vehicles may enter WA with prior Written Consent.
All locations	Any beach, field, fire trail or walking track requiring Off-Road driving, unless prior Written Consent has been provided.

If you are unsure of your Non-Permitted Area of Use, contact the renting location before departure. Written Consent means written email confirmation from an authorised Cedrent Enterprises representative — verbal approval is not sufficient.

Damage & Liability

5.1

Your Loss or Damage Liability (LDL). Your LDL is the amount payable by You in the event of loss or damage to the Vehicle, even if You are not at fault. Your LDL may include: damage to the Vehicle; damage to other vehicles; an incident/accident administration fee; loss of use; towing; and other incurred costs. If You elect Loss or Damage Liability Reduction (LDR) and pay the applicable fee at the start of the Rental Period, Cedrent Enterprises will reduce your LDL to the amount stated in Part A of the Rental Agreement.

5.2

If another party is at fault. If another person caused the loss or damage, Cedrent Enterprises will attempt to recover all costs from that person or their insurer. Any LDL or LDR amount You have paid will be refunded to You (less any credit card or transaction fees) to the extent Cedrent Enterprises successfully recovers those costs.

5.3

Single Vehicle Accidents and Remote Locations. If the Vehicle is hired from a Remote Location and driven at night outside city or town limits without streetlights or reduced speed zones, and loss or damage results from a Single Vehicle Accident, You will be liable for all losses regardless of your liability cover — unless prior Written Consent was provided by Cedrent Enterprises to drive at night or outside town limits.

5.4

Windscreen and Tyre cover (WINT). WINT may be purchased separately or included in your rental package. It covers damage to windscreens and tyres during the rental period. WINT does not cover roadside assistance call-out fees or towing charges.

5.5

Unsealed road use. Driving on an Unsealed Road increases your risk of an accident. If You drive on an Unsealed Road, your liability for loss or damage will increase by the amount of the Unsealed Road Liability (ULDL) shown in Part A of the Rental Agreement.

5.6

Renter abuse. Reckless driving, driving into water, driving into a Non-Permitted Area of Use, or wilful damage to the Vehicle is not covered by any liability protection. You must pay the full cost to repair any damage caused by such conduct.

5.7

Vehicle inspection at pickup. You must inspect the Vehicle before driving and upload clear pre-rental photographs of all exterior panels, wheels, windscreen and interior via the link provided. Any existing damage will appear on the Vehicle Inspection Report. If You believe damage exists that is not noted, notify a Cedrent Enterprises staff member and obtain confirmation before leaving with the Vehicle.

Fuel Policy

6.1

Vehicles are provided with a full tank of fuel. You must return the Vehicle with a full tank unless you have elected Prepaid Fuel (PPF). If the Vehicle is returned with less fuel than agreed, a Refuelling Fee will be charged at the rate specified in Part A of the Rental Agreement.

6.2

Prepaid Fuel (PPF). If You elect PPF and pay the applicable charge at the start of the Rental Period, You will not be required to refuel on return. No credit or refund is given for any fuel remaining in the tank at the time of return.

6.3

You are responsible for ensuring the Vehicle is refuelled with the correct fuel type. Damage caused by incorrect fuelling is not covered by any liability protection and You will be liable for the full cost of repair.

Vehicle Return

7.1

A Vehicle inspection will be carried out by Cedrent Enterprises as soon as possible after You return the Vehicle. You are responsible for any change of condition found on inspection, excluding fair wear and tear.

7.2

You must return the Vehicle with all its original components and accessories. You are liable for the replacement cost of any missing parts, including hub caps, fuel caps, parcel shelves, luggage screens and aerials.

7.3

You remain responsible for any loss or damage to or associated with the Vehicle until Cedrent Enterprises staff takes possession of it — including where You use our key drop facility, leave keys with a third party (whether or not authorised by us), leave the Vehicle at our premises outside Business Hours, or leave the Vehicle elsewhere.

7.4

Collision or Damage Report Form. You must complete a Collision or Damage Report Form within seven days of any change of condition occurring. This form can be accessed via the QR code on all rental vehicles.

Roadside Assistance & Breakdowns

8.1

If You experience a mechanical or other problem with the Vehicle, stop driving immediately and call us or roadside assistance. If You continue to drive the Vehicle, or if service or repairs are carried out without our express authority, You will be liable for all costs and any resulting damage.

8.2

Your Vehicle is covered for standard roadside assistance for breakdowns due to mechanical failure or fault not caused by You. If the call-out is caused by You (including losing keys, locking keys in the Vehicle, running out of fuel or leaving lights on), a Breakdown Call-Out Fee will be charged. The roadside assistance number can be found on your Vehicle's key tag.

8.3

Remote locations. Roadside assistance is available Australia-wide, including remote areas. In remote locations, response times may be significantly delayed — up to 24 to 48 hours — due to limited access and contractor availability. By driving in remote areas, You acknowledge that assistance delays are outside Cedrent Enterprises' control and that You do so at your own risk. Additional towing or recovery costs may apply for remote or hard-to-access locations. Remain with the Vehicle where safe to do so while awaiting assistance.

Tolls & Traffic Offences

9.1

You are responsible for all toll fees and traffic or parking infringements incurred during the Rental Period. Cedrent Enterprises may charge an administration fee for processing any infringement notices received after the Vehicle has been returned.

9.2

Toll Pass Waiver. A Toll Pass Waiver may be purchased, allowing unlimited use of toll roads during the Rental Period without incurring additional toll charges. The applicable fee is set out in Schedule 6.

General Obligations

10.1

You must only allow Authorised Drivers to drive the Vehicle. You are responsible for ensuring all Authorised Drivers are aware of and comply with these Terms and Conditions.

10.2

You must not use the Vehicle for any illegal purpose, to carry an unlawful number of passengers, to carry passengers or goods for payment (unless agreed in writing), or in any manner that is reckless or negligent.

10.3

You must not drive the Vehicle while under the influence of alcohol, drugs or any substance that impairs your ability to drive safely.

10.4

You must comply with all applicable road rules and laws in the state or territory in which the Vehicle is being operated.

10.5

Cedrent Enterprises reserves the right to terminate this Rental Agreement and recover the Vehicle immediately if You breach any material term of this agreement.

Privacy Policy

Cedrent Enterprises is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What information we collect

We may collect: name, date of birth, address, email and phone number; driver's licence, passport and identity verification data; rental history, incident reports, claims and insurance details; payment information (processed securely — we do not store full card details); vehicle telematics including GPS location, speed, kilometres, trip history and diagnostic alerts; CCTV footage from rental locations; and website and device data including cookies, IP address and usage analytics.

How we collect information

We collect information when you interact with us online, by phone or at rental locations. We also collect telematics data from vehicles and may receive information from insurers, law enforcement, tolling authorities, accident investigators, identity verification providers and corporate account holders.

How we use your information

We use personal information to: manage bookings and rental agreements; verify identity and confirm eligibility to rent; provide customer service; manage damage, insurance and incident investigations; recover vehicles and resolve disputes; process payments; comply with Australian law; and improve our systems and operations.

Telematics and vehicle monitoring

Vehicles may be fitted with GPS, telematics and diagnostic systems. These systems collect information about vehicle location, movement, speed, mechanical conditions and incidents. We use this information for safety, fleet management, investigations, theft prevention and verifying compliance with rental terms.

Who we share information with

We may share personal information with: insurers, underwriters and claims assessors; law enforcement, government agencies and tolling authorities; IT, cloud hosting, identity verification and telematics providers; roadside assistance, towing companies and repairers; and payment processors and debt recovery agencies. We take reasonable steps to ensure third-party service providers comply with the APPs.

Cross-border disclosure

Some service providers store or process personal information outside Australia. Under APP 8, we take reasonable steps to ensure overseas recipients do not breach the APPs and maintain appropriate security safeguards.

Security and retention

We implement administrative, technical and physical safeguards to protect personal information, including encryption, access controls, secure servers and staff training. Personal information is retained for as long as necessary to fulfil the purposes outlined in this Policy or as required by law. If a data breach is likely to cause serious harm, we will comply with the Notifiable Data Breach Scheme and notify affected individuals and the OAIC.

Your rights — access and correction

You may request access to or correction of your personal information by emailing privacy@cedrent.com.au. We will respond within a reasonable time and may require identity verification.

Complaints

If you have a privacy concern, please contact us first. If you are dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Updates to this policy

We may update this Privacy Policy periodically. The most current version will always be available on our website.

Schedules

These schedules form part of your Rental Agreement with Cedrent Enterprises Pty Ltd.

Schedule 1

Vehicle Damage Monitoring & Repair Policy and Procedure

Policy

Cedrent Enterprises aims to be the industry leader for rental vehicle presentation, maintenance, repair, customer relations and procedural transparency. Our Vehicle Damage Monitoring and Repair Policy & Procedure is provided here to give transparency to Cedrent Enterprises processes of assessing any change of condition, repairing and maintaining its vehicles.

Cedrent Enterprises policy is to provide Vehicles that are well maintained, and safety is never compromised. Cedrent Enterprises will take care to ensure You are fully aware of any Vehicle damage at the time the rental commences.

Cedrent Enterprises will make every effort to give You an opportunity to inspect Your rental vehicle, should any new damage be detected upon return from rental. If You have left the rental premises before any new damage is detected Cedrent Enterprises will contact You without delay by the fastest communication possible.

Cedrent Enterprises rental officers are comprehensively trained to understand the need to provide vehicles of the highest possible standard and to thoroughly inspect vehicles before and after each rental. Should Vehicle repairs become necessary, Cedrent Enterprises will ensure that repairs are always carried out competitively and professionally. Cedrent Enterprises will only contract suitably qualified repairers to carry out repairs and minimise the time spent off road in repair. Cedrent Enterprises will always act with honesty and integrity in all of its dealings.

Procedure

Start of the rental condition procedure

Cedrent Enterprises will take a series of photos of the condition of the vehicle prior to your arrival. When you arrive, these photos will be emailed to you for your own reference of the condition of the vehicle as well as stored in our vehicle condition database.

After you've left the counter, you can view the photos via a link in the email. This is also your opportunity to upload your own photos if you think something has been missed.

Any photos should be taken before leaving the vehicle collection area. As per the car rental code of practice if this opportunity is not available or the vehicle is collected in poor lighting or bad weather, then the pictures need to be taken within an hour of pick-up.

If You believe there is additional damage not noted, and don't have the means to take photos to upload to our database via the email provided, notify a Cedrent Enterprises staff member who will ensure to record and update additional photos on your behalf prior to the commencement of the rental.

Post rental vehicle damage recording procedures

When You return a Vehicle during Business Hours, Cedrent Enterprises will conduct a post rental inspection in your presence, unless You do not wish to wait. You may take photos of any damage to the Vehicle.

If You leave our rental station before We inspect Your Vehicle, Cedrent Enterprises will conduct an inspection of the Vehicle not more than 4 hours after the return. If You returned the Vehicle outside Business Hours, Cedrent Enterprises will use its best endeavours to conduct an inspection of the Vehicle within 4 hours of the rental location opening for business.

You are responsible for any loss or damage to or associated with the Vehicle until Cedrent Enterprises staff takes possession of the Vehicle, including where you use our key drop facility, leave the keys with a third-party, leave the Vehicle at our premises outside our Business Hours or leave the Vehicle elsewhere. If this is a concern, we suggest You return the Vehicle during Business Hours and notify us prior to Your return that You require an immediate inspection.

In Our post rental inspection, Cedrent Enterprises staff will:

check over the body, windscreen, windows, interior, wheels, tools and accessories of the Vehicle for damage or missing parts;
review Cedrent Enterprises Vehicle Inspection Report completed on Vehicle pickup to ascertain whether any damage is new or pre-existing;
photograph any new damage; and
prepare and give you a Vehicle Inspection Report noting the new damage.

If You are not present at a post rental inspection where Cedrent Enterprises identifies new damage to a Vehicle, We will contact You and send You the Vehicle Inspection Report and photos of the new damage. Cedrent Enterprises uses the AFIA Fair Wear & Tear Guide (available at www.afia.asn.au/carrental-code) to distinguish between fair wear and tear and damage caused during a rental.

Frequently Asked Questions

How long is the damage repair process?

Each claim is unique and resolution time varies. If your incident involves only your vehicle and not a 3rd party, the case should be resolved within 10 business days.

What if another party is at fault?

If another person caused the damage, Cedrent Enterprises will attempt to recover all costs from that party and/or their Insurer. If successful, any amount paid by you will be refunded. Refer to Clause 8 of the Terms and Conditions for more information.

Why are you charging the full liability for minor damage?

Until the vehicle has been assessed we cannot confirm the final costs. In some circumstances including tyres and windscreen repairs, a nominated amount will be pre-authorised pending final charges.

When does the damage liability get charged?

Once damage has been detected, your selected damage liability will be immediately pre-authorised. When full costs are known you will receive a detailed email and the final cost will be charged to the nominated credit card within 24 hours, releasing the pre-authorisation. Damage costs may also include Towing Fees, Loss of Use, Administration Fee and an Assessment Fee.

What is credit card pre-authorisation?

A pre-authorisation simply secures an amount on Your credit card allowing Us access to the funds. Once the final cost of damage is known, the credit card will be charged and the pre-authorised amount released.

I don't have enough money on my card for the damages — what happens?

You will remain liable for all rental charges including damage and third-party charges until all monies have been paid. Overdue amounts may be forwarded to collections. Please contact us to discuss payment options where hardship occurs.

Can I have a replacement vehicle?

If the vehicle is damaged and no longer roadworthy, Cedrent Enterprises will not provide a replacement vehicle to at-fault customers. Once the Company and its Insurers are satisfied there is minimal risk, a replacement vehicle may be offered under a new rental agreement. Customers are liable for towing charges outside of the metropolitan area.

For further assistance contact our Claims Department at claims@cedrent.com.au or 1300 106 666 ext 403.

Schedule 2

Security Bond Information

At the start of each rental Cedrent Enterprises requires a security bond.

If Cedrent Enterprises makes a pre-authorisation on Your credit card, it simply secures an amount allowing Cedrent Enterprises access to the funds for any additional charges for fuel, rental extensions, traffic infringements or if damage is caused to the Vehicle while under Your care. If Cedrent Enterprises does not process a charge the pre-authorisation is automatically cancelled by Your credit card provider. In the event a pre-authorisation remains on Your online statement 14 days after your return, Cedrent Enterprises can reverse the transaction upon request, however it is up to Your individual bank to release the funds.

By entering into the Rental Agreement, you give Cedrent Enterprises specific authority to debit the card within a reasonable time of any damage being detected, a vehicle being identified as stolen or missing, a claim for third-party loss, a claim being sent to Cedrent Enterprises for an infringement, fine or toll during the period of rental or an accident claim being lodged.

As soon as Cedrent Enterprises becomes aware of any Loss or Damage relating to Your rental, We will pre-authorise Your credit or debit card for the amount of the Loss or Damage Liability shown on Part A of the Rental Agreement. If You normally reside in and Your driver's licence was issued in Australia, Cedrent Enterprises will not debit Your card for any such charges without giving You at least seven days' notice and an opportunity to dispute the charges.

Schedule 3

Dispute Resolution Policy

Cedrent Enterprises is committed to providing its customers with quality products and exceptional service. However Cedrent Enterprises understands that occasionally problems may arise and seeks to resolve these as quickly as possible.

If You have a comment or complaint about any aspect of Your experience with Cedrent Enterprises we want to hear about it. Your feedback helps us to identify and address issues with our service and thereby improve the Cedrent Enterprises experience for all customers. We aim to conduct complaints handling in a fair, transparent and timely manner.

We ask that You raise any issues or provide feedback directly with the rental location You are collecting the Vehicle from or returning to. If the problem is not resolved to Your satisfaction within seven days, please raise Your concerns to customer.service@cedrent.com.au.

If it is not possible to raise Your issue directly with the rental location or if it involves another area of Cedrent Enterprises activities, You should email escalations@cedrent.com.au. Your comments will be acknowledged and an initial response provided within five working days.

Cedrent Enterprises aims to resolve any complaint within fifteen working days of the date of receipt, provided we have all necessary information and have completed any investigation required. If Cedrent Enterprises cannot respond within fifteen business days, We will let You know as soon as reasonably practicable of the revised response date.

If You are unsatisfied with the response from our Customer Experience Team, You may ask for the matter to be reviewed. The Customer Experience Team will pass the matter to the relevant Senior Manager, who will provide a written final decision including the reasons for that decision and Your right to take the dispute to external dispute conciliation.

Schedule 4

Fitting of Child Restraint Policy

If Cedrent Enterprises provides a child restraint, Cedrent Enterprises staff may assist You however please be aware that for safety reasons Cedrent Enterprises cannot install a child restraint for You. It is Your responsibility to ensure that the child restraint is suitable for Your child, is correctly installed and that Your child is safely restrained.

Cedrent Enterprises does not take any responsibility for incorrect fitting, fines, injury or death caused by the fitting of the seat in the Vehicle.

It is Your responsibility to comply with the applicable State or Territory seat belt and child seat restraint laws. Fines may be imposed by police on any occupant who does not have a seat belt or who has not fitted or properly adjusted a child seat restraint for a child. You are responsible for checking a child seat is fitted correctly in the Vehicle.

Schedule 5

Key Contacts

Department	Phone	Email
Reservations	1300 106 666	reservations@cedrent.com.au
Customer Service	1300 106 666	customer.service@cedrent.com.au
Roadside Assistance	1300 648 058	—
Claims Management	+61 2 8303 2222 ext 4	claims@cedrent.com.au

Key Websites

Contact	URL / Email
Cedrent Enterprises Website	www.cedrent.com.au
Privacy Policy	privacy@cedrent.com.au

Schedule 6

Table of Standard Fees and Charges

Option	Base Cost (inc GST)	Unit	Additional Info
Additional Fees
Additional Driver	$10.00	Per Day
Breakdown Callout Fee	$180.00	Per Incident	Does not include Towing
Child Seats	$75.00	Per Rental
Credit Card Fee	1.2%–3%	Per Transaction	Visa 1.2%, Mastercard 1.3%, AMEX 3%
Toll Road Admin Fee	$3.00	Per Toll Point
Probationary Licence Fee	$30.00	Per Day
Young Driver Fee	$25.00	Per Day	Age 21–24
After Rental Refuelling Fee	$4.50	Per Litre
Excessive Cleaning Fee	$300.00	Per Incident
Incident / Accident Admin Fee	$55.00–$220.00	Per Claim	Dependent on cost of claim
Traffic Infringement Admin Fee	$55.00	Per Infringement
IVMS & Equipment
IVMS Short Term	$12.00	Per Day	Short Term (<28 days)
IVMS Medium Term	$10.00	Per Day	Medium Term (<6 months)
IVMS Long Term	$8.00	Per Day	Long Term (12+ months)
IVMS + DFMS Short Term	$25.00	Per Day	Short Term (<28 days)
IVMS + DFMS Medium Term	$20.00	Per Day	Medium Term (<6 months)
IVMS + DFMS Long Term	$15.00	Per Day	Long Term (12+ months)
Accessories & Equipment
Tool Box Short / Medium Term	$10.00	Per Day	Short / Medium Term
Tool Box Long Term	$5.00	Per Day	Long Term (12+ months)
Canopy Short / Medium Term	$20.00	Per Day	Short / Medium Term
Canopy Long Term	$10.00	Per Day	Long Term (12+ months)
Recovery Kit	$20.00	Per Day
Car Fridge	$20.00	Per Day
Sat Phone	$15.00	Per Day	Plus calls and SMS
Tyre Upgrade	$100–$750	Per Tyre	Tyre Dependent
Location & Vehicle Charges
Collection	Per Location	Per Rental	Location Dependent
Delivery	Per Location	Per Rental	Location Dependent
Weed & Seed Clean	$85.00	Per Rental
Extra Kilometres	$0.30	Per Extra km	Exceeds daily allowance
Premium Location Fee (PLF)	Included in Reservation	% of Rental	Noted on res confirmation
Registration Recovery Fee (RRF)	Included in Reservation	Per Day	Noted on res confirmation
Contract Fee	Included in Reservation	Per Rental	Noted on res confirmation
Vehicle Relocation Charge	Per Location	Per Rental	Location Dependent
Lost Keys	Cost to replace key	Per Key	Vehicle Dependent

Terms &Conditions.